Privacy Policy

At NQ Rentals Cars, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, rental services, or customer support team. By using our services, you agree to the practices outlined below.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Residential address

  • Driver’s licence details

  • Date of birth

  • Payment details (processed securely)

b. Vehicle Rental Information

  • Booking details

  • Pickup and drop-off locations

  • Rental duration

  • Vehicle preferences

c. Technical Information

  • IP address

  • Device type

  • Browser information

  • Cookies and usage data when visiting our website

2. How We Use Your Information

We use collected information to:

  • Process and confirm bookings

  • Verify your identity and eligibility for vehicle rental

  • Provide customer support

  • Improve our services and website functionality

  • Send important updates related to your booking

  • Prevent fraud and maintain safety

  • Comply with Australian legal and regulatory requirements

3. Sharing Your Information

We may share your information with:

  • Payment processors to complete transactions

  • Insurance providers when required

  • Government or law enforcement agencies, if legally required

  • Service partners assisting with vehicle maintenance, delivery, or support

We do not sell or trade your personal details to third parties for marketing.

4. Data Storage & Security

Your personal information is stored securely in compliance with Australian privacy laws. We use encryption, secure servers, and access controls to protect your data from unauthorized access.

5. Cookies & Tracking Technologies

Our website may use cookies to enhance your browsing experience, understand user behaviour, and improve website performance. You can manage or disable cookies through your browser settings.

6. Your Rights

Under Australian privacy legislation, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your information (subject to legal obligations)

  • Opt out of marketing communications at any time

To exercise these rights, contact us through our support email or phone number.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.